Why did my payment fail?

When a charge is created, credit card companies and payment processors take many factors into consideration to determine if the charge is valid or not. Failed payments typically happen when credit card information is entered incorrectly or the card is declined. Declines can happen for a variety of reasons other than the availability of funds. 

Your credit or debit payment might not work if:

  • The card number, expiration date, or CVV or CVC wasn’t entered accurately.
  • There isn’t enough money in your account to cover the payment.
  • You’ve reached your credit limit.
  • Your card has expired or hasn’t been activated.
  • Detecting the suspicious activity.
  • P.O. Box billing address. It will be declined as P.O. Box address is not verifiable.

What we recommend doing

  • Confirm that there are no missing characters or misspellings in the name and address you entered, and that the card number you are entering is correct. 
  • Recheck the card details: Enter a valid card number, expiry date, and CVV code. Please enter a 4 digit CVV code for American Express cards(on front panel), and a 3 digit code for other card types.
  • Make sure that the billing address you are entering is the same billing address that is on file with your card provider. If you have recently moved, for example, this information may be out of date. 
  • For transactions in the US, Canada, UK, and EU double-check that your zip/postcode has been entered correctly and matches your billing address.
  • Enter only the street address on line 1. If your address contains an apartment number, do not add the apartment number in line 1.
  • Don’t use the PO box as your shipping address.
  • Contact your credit card’s service number and verify the exact spelling of your name and address on file.
  • If your address is on a numbered street, spell out the name of your street. For example, enter “123 10th St.” as “123 Tenth St.”
  • Enable for International transactions: Check if your card is enabled for foreign, secure online, and recurring purchases. You can contact your bank or credit company to verify.
  • Your browser’s PayPal cookies might be messed up; you may try deleting your cookies to fix this.
  • You need to update your browser. If you’re using an older web browser that isn’t secure enough for making payments or managing your payment methods, you’ll need to update your browser before you can complete your purchase. If possible, you can also try completing your purchase on another device.
  • Two factor authentication. Your payment provider may ask you to take an extra step to confirm your identity through their chosen two factor authentication method, such as a password or SMS code.
  • Contact your bank to make sure that the transaction is authorized/not marked as suspicious.
  • Payment attempts are most commonly blocked by the bank. Please try reaching out to your bank to get more information and authorize the charge.
  • Try setting up a different payment method, a different credit / debit card or your PayPal account.

What other payment methods can I use?

The payment methods you can use with AppleCareShop vary depending on your location. Check out the list of accepted payment methods